Refund policy
At My Paw Shops, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help.
1. Return Eligibility
You may return eligible products within 7 days of receiving your order.
To qualify for a return:
- The item must be unused and in original condition
- The product must be in its original packaging
- Proof of purchase or order confirmation is required
2. Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Products damaged by improper use
- Items without original packaging
- Clearance or final sale items
3. Return Process
To request a return, please contact us first at:
Please include:
- Your order number
- Product name
- Reason for return
- Photos (if the item is damaged or defective)
Our support team will guide you through the return process.
4. Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time may take 5–10 business days depending on your payment provider
5. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
We will work quickly to resolve the problem.
6. Shipping Costs
- Customers may be responsible for return shipping costs
- Original shipping charges are non-refundable unless the item was incorrect or damaged
7. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Thank you for shopping with My Paw Shops 🐾